Greetings from Srayan
Greetings from Srayan
Greetings from Srayan
Photographer ✦ Poet ✦ Cook ✦ Bird-watcher
Photographer ✦ Poet ✦ Cook ✦ Bird-watcher
LEGO inspired designer
creating with purpose & playfulness
LEGO inspired designer
creating with purpose & playfulness
LEGO inspired designer
creating with purpose & playfulness
Computer Science Engineer turned UX Designer, with over
9 years
9 years
9 years
9 years
9 years
of industry experience.
Started as a
UI Developer
UI Developer
UI Developer
UI Developer
UI Developer
accompanied by
Customer Consulting
Customer Consulting
Customer Consulting
Customer Consulting
Customer Consulting
Both experiences helped me to adapt and make transition into my
existing interest in design.
Currently working as a
Product Designer 3
Product Designer 3
Product Designer 3
Product Designer 3
Product Designer 3
at Cisco on Webex CX and
Gen AI Agents
Gen AI Agents
Gen AI Agents
Gen AI Agents
Gen AI Agents
growth initiatives
Computer Science Engineer turned
UX Designer, with over
9 years
9 years
9 years
9 years
9 years
of industry experience.
Started as a
UI Developer
UI Developer
UI Developer
UI Developer
UI Developer
accompanied by
Customer Consulting
Customer Consulting
Customer Consulting
Customer Consulting
Customer Consulting
Both experiences helped me to adapt
and make transition into my
my existing interest in designing
anything digital.
Currently working as a
Product Designer 3
Product Designer 3
Product Designer 3
Product Designer 3
Product Designer 3
at Cisco on Webex CX and
Gen AI Agents
Gen AI Agents
Gen AI Agents
Gen AI Agents
Gen AI Agents
growth initiatives
Computer Science Engineer turned UX Designer, with over
9 years
9 years
9 years
9 years
9 years
of industry experience.
Started as a
UI Developer
UI Developer
UI Developer
UI Developer
UI Developer
accompanied by
Customer Consulting
Customer Consulting
Customer Consulting
Customer Consulting
Customer Consulting
Both experiences helped me to adapt and make transition into my
existing interest in design.
Currently working as a
Product Designer 3
Product Designer 3
Product Designer 3
Product Designer 3
Product Designer 3
at Cisco on Webex CX and
Gen AI Agents
Gen AI Agents
Gen AI Agents
Gen AI Agents
Gen AI Agents
growth initiatives
Finding opportunities by
Finding opportunities by
Finding opportunities by
Selected work
Selected work
Open to new opportunities
Open to new opportunities
Open to new opportunities
Open to new opportunities
Textlocal UK offboarding
Optimizing offboarding for legacy users to increase migration to Webex Interact, the new redesigned product under Cisco
Conversion rate
38%
Steps for journey
3/4th
Textlocal UK offboarding
Optimizing offboarding for legacy users to increase migration to Webex Interact, the new redesigned product under Cisco
Conversion rate
38%
Steps for journey
3/4th
Textlocal UK offboarding
Optimizing offboarding for legacy users to increase migration to Webex Interact, the new redesigned product under Cisco
Conversion rate
38%
Steps for journey
3/4th
Outbound communications with SMS & WhatsApp channels
Simplified multi-channel messaging for SMBs to engage customers & drive sales
Quicksend SMS
88.6%
Recharge value
679.8%
Outbound communications with SMS & WhatsApp channels
Simplified multi-channel messaging for SMBs to engage customers & drive sales
Quicksend SMS
88.6%
Recharge value
679.8%
Outbound communications with SMS & WhatsApp channels
Simplified multi-channel messaging for SMBs to engage customers & drive sales
Quicksend SMS
88.6%
Recharge value
679.8%
Growth (PoC)
Multimodal GenAI Avatar video: Personalized and Interactive
Exploring the capability to create AI avatar-driven videos commmunications to enhance CX in onboarding, service delivery, retention, and upselling.
Presented at global event
WebexOne23
Pre-contract clients
2
Growth (PoC)
Multimodal GenAI Avatar video: Personalized and Interactive
Exploring the capability to create AI avatar-driven videos commms to enhance CX in onboarding, service delivery, retention, and upselling.
Presented at global event
WebexOne23
Pre-contract clients
2
Growth (PoC)
Multimodal GenAI Avatar video: Personalized and Interactive
Exploring the capability to create AI avatar-driven videos commmunications to enhance CX in onboarding, service delivery, retention, and upselling.
Presented at global event
WebexOne23
Pre-contract clients
2
My Learning Studio: E-learning platform for employees
Increased 300K+ employee commitment to growth via gamification and personalization based on individual skill gaps and career progress.
Course completion rate
27%
Engagement time / week
14 mins
My Learning Studio: E-learning platform for employees
Increased 300K+ employee commitment to growth via gamification and personalization based on individual skill gaps and career progress.
Course completion rate
27%
Engagement time/ week
14 mins
My Learning Studio: E-learning platform for employees
Increased 300K+ employee commitment to growth via gamification and personalization based on individual skill gaps and career progress.
Course completion rate
27%
Engagement time / week
14 mins
Experience
Experience
Product Designer 3
Product Designer 3
Product Designer 3
Cisco - Webex CX
Cisco - Webex CX
Cisco - Webex CX
Jan 2022 - Present
Jan 2022 - Present
UX Designer
UX Designer
UX Designer
Cognizant
Cognizant
Cognizant
Apr 2019 - Aug 2021
Apr 2019 - Aug 2021
UI Developer | Solution Consultant
UI Developer | Solution Consultant
IBM
IBM
IBM
Sep 2014 - Aug 2017
Sep 2014 - Aug 2017
Web UI Developer Intern
Web UI Developer Intern
Web UI Developer Intern
Dialmetrics
Dialmetrics
Dialmetrics
Feb 2014 - Jul 2014
Feb 2014 - Jul 2014
Skills
Skills
UX Design
Product Design
Interaction Design
UX Research
Data Analysis
Social Listening
Heuristic Evaluation
Competitive Analysis
Usability Testing
User personas
User flows
Journey mapping
Design Systems
Wireframing
Prototyping
Miro
Figma
Mentoring